Frequently Asked Questions
Account Information
- How long after I sign up can I start using PicomCloud?
After filling out the sign up form, the PicomCloud team will verify your identity, validate the credit card information you provided, and then set up your account. Typically, this process will take no more than one business day. Sign up form typos and/or credit card validation errors may delay this process.
- What do I need to create an account?
Anyone with a valid NPI number, email address and credit card may create an account with PicomCloud.
- What is self-service pricing?
PicomCloud is provided as a self service PACS. Links to help topics are available throughout the website; however no direct application assistance is included in the base price. Application and technical assistance are available as an additional cost.
- Who has access to add team member and/or sources?
Only the owner, who originally signed up for PicomCloud, can modify the member and source lists.
- How am I charged for the Advanced Toolset?
You are ONLY charged for the Advanced Toolset if you use it on a study. During billing creation, any study that contains reports, dictation voice files, annotations, key images, or uploaded documents will incur the extra Advanced Toolset fee of $1.
- What is my financial commitment when I join?
There is NO minimum fee and NO annual contract with PicomCloud. There is a one-time start up fee ($50), but all other services are pay as you go.
- How long is my account active?
Upon successful creation, PicomCloud accounts are always active. Note, that PicomCloud is a fee per study service, thus you will only be charged when you upload a new exam. See the pricing page for the most current pricing details.
- What does it cost to add members of my team? (reading physician, technologist, etc)
Adding team members to your virtual workflow is absolutely free.
- What do I get with my account?
Essentially, a full PACS. You’ll benefit from access to: Image and document upload tools; Diagnostic visualization tools; Reporting tools for radiology, cardiology and more; Voice recognition reporting is available with the advanced toolset; Anywhere access with compatible web browsers and web tablets; and 7 years of storage for the study images and related media objects.
- What happens to my patient data if I cancel my account?
Patient Data is stored for 7 years.
- How do I close my account?
Please call 1-866-724-6243 so we may assist you.
Uploading Information
- Where do my studies go?
Your studies are uploaded to the PicomOnline server, a HIPAA-compliant PACS that is securely hosted and maintained by ScImage.
- What type of data can I send to the cloud PACS?
PicomCloud is a multi-media PACS and as such, provides a great deal of flexibility. You can upload any DICOM or Non-DICOM images, supporting documents, audio clips, scanned documents and other multi-media files.
- How do I send the images / documents to the PicomCloud?
To upload an image or document, log in and navigate to the Media Uploads page. From there, chose an upload type and follow the simple upload steps.
- Can I send exams from a particular modality / device to PicomCloud automatically?
Most often, yes. If your modality is configurable, you may use PicomCloud’s “DICOM Listener” tool to connect directly with your modality, listen for completed studies and upload them.
- Are the exams specific to a given patient?
Yes. Provided of course the patient demographics and patient ID are consistent, all clinical content for a given patient will be located in that patient’s “electronic folder”.
- Can other locations upload exams for me to read?
Yes, as long as you (the reader) and the sender are connected to the same virtual workflow, see the “Your Team” page.
- Can I use PicomCloud to simply forward images to another location rather than sending a CD?
Yes, add this new recipient to your virtual workflow on the “Your Team” page. The new entity will now be able to login and view only the exams you’ve tagged for their access.
- Who has access to my studies?
As the account administrator, you create new users in PicomCloud and control the studies that they can view.
- How do I view my studies?
After logging in, click on the 'View Images' tab to view the images you uploaded using our web-viewer called PicomWeb. You and your team may also install and view studies from the PicomClient application, designed for reading workstations, to utilize our advanced viewing software, reporting and study management capabilities.
PACS Tools
Reporting Tools
Ancillary items
